BetMGM Single App Update – FAQS

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We’ve merged the different BetMGM state apps into one unified app. You can now easily use our new state switcher function to select which state you’re in and play on BetMGM seamlessly! 

Our new single app is currently available in Colorado, Indiana, New Jersey, and West Virginia – with Nevada to follow early next year.

This is the first update in a series of exciting tech updates to come. While we’re excited to release our single app, currently you’ll still need to use different logins for each state, as you switch between states within the app. Work is already underway on unifying accounts and we look forward to sharing that update with you as soon as it’s ready!

How does the new App work? 

When you launch the new BetMGM App for the first time, based on your current location, the App will display the home screen of that state. Subsequently, if you travel to a different state and launch the App, it will still display the previous state based on their last login. You’ll need to use the new state-switcher function and change to the state that you’re currently in. Remember, to actively place bets, you must be in a state where sports betting is legal and BetMGM is a licensed mobile betting operator. Currently those states include: New Jersey, Indiana, Colorado and West Virginia.

While you can still use your state specific BetMGM app, be sure to download the new BetMGM app soon to ensure that you’re getting the most up to date promotions, features and markets!

Can I login to the new Single App using my existing User Name and Password? 

Yes, if you login from the same state (example: Indiana). However, if you choose a different state, you cannot login with your existing account (i.e. Indiana account). You have to login with that state-specific account. If you do not have an account in that state, you will need to register and create a new account. 

Will I have to get the KYC verification done again for the new App? 

You don’t need to do your KYC verification again if you have already done it. However, for a new account in a new state, you will need to go through the KYC verification process.

What will happen to the balance $$ in my wallet in my existing App? 

The same funds in your wallet will be available in the new Single App if you’re in the same state. 

Can I use my deposited funds when I switch to a different state? Ex: NJ to CO 

No, you can use your funds only in that state wherever you had deposited. Example: If you deposited funds into your New Jersey state account, those funds will not be available when you switch to Indiana state.  

Will I be able to receive my payouts for unsettled wagers in the new Single App? 

Yes, you will receive your payouts for all unsettled wagers in your new App automatically. 

Will my loyalty points (M-life rewards) be retained when I start using the new Single App? 

Yes, your loyalty points will remain the same and you can continue using them as you wish to. 

Will my unused bonuses be available in the new Single App? 

Yes, your unused bonuses such as free bets or free spins will be available in the new App. You can use those in both Sports Betting and Casino games.  

Will I be able to see my wagering history in the new Single App? 

Yes, you can see all your wagering history of the past 90 days. 

Will there be any impact on my bets or funds when I switch to a different state (Ex: when I switch from NJ to CO)?  

Any bets placed in the NJ app will remain, as well as any current funds.   

What will happen to all my notifications when I switch to a different state?  

When you switch to a different state (say from NJ to CO), you will stop receiving all notifications setup for NJ. You will see notifications only from the state where you are currently logged in.   

I am unable to place a bet despite using an active account. Why is this happening? 

This could be because you’re in a different state. Please check the 2-letter state abbreviation on the top-left side of your screen. If it’s not the state you’re currently in, you cannot place bets.  

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